We use Fastway courier to deliver all orders within the Island of Ireland. All orders via sent via fastway couriers require a signature and contact number.
For U.K.,European and the Rest of World orders we use An Post services on your behalf. To view delivery details for your particular destination, log onto www.anpost.ie If you are unhappy with their terms of service, and you wish to have us ship by another means (courier ect) contact us and we will endeavour to meet your request. Please note that this service is not tracked, although we do retain a receipt of postage.
We ship all orders promptly and you will be notified via email when your order is sent. Please be patient if your order has not arrived as quick as you would like it to, and be sure to check with the post office or indeed neighbours if there is a parcel waiting for you. 1 ornament will fit through a letterbox, but 2 more than likely will not. We cannot be held responsible for delayed delivery by an post or courier,please do not expect us to.
Returns Policy
Please double-check the spelling of each name before submitting your order.
We cannot rectify mistakes once they have been personalised .If we make a mistake, we will replace the ornament at no charge once the incorrect ornament has been returned to us. (We will credit your card with the appropriate postage.) We recommend that you obtain a receipt of posting (free from the post office).
If an item arrives to you in a less than perfect condition, contact us and we will endevour to rectify the situation immediately.
If you have ordered an item that is not personalised you have the right to return the said item to us with in 7 days for a full refund (less postage costs).
Please contact us by email: info@theornamentshop.co.uk
Our postal address is:
The Ornament Shop
Circular Road
Gort, Co. Galway
Ireland
Tel: 091 631000
Customer Reviews!
I gave all my family the reindeer family ornaments last year,
this year I am sending them all the fireplace ornaments.
Hopefully it will turn into a lovely family tradition
I was delighted to come across your site..
it is a great alternative to giving the neighbours a bottle of wine!
I ordered my ornaments on Monday and they arrived on Wednesday..
great customer service!
Ornaments are attractive on the site, but we were amazed when they actually arrived.
Will be back with more orders Thank you.
Thank you, your website just sorted out 12 people on my Christmas list!
I have just received delivery of the baby's 1st Christmas.
and the big sister ornament they are perfect.
I can't wait to hang them on the tree.
